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PRODID:-//Light House Training and Consultancy (LHTC) - ECPv6.17.1//NONSGML v1.0//EN
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X-ORIGINAL-URL:https://lighthouse-tc.com
X-WR-CALDESC:Events for Light House Training and Consultancy (LHTC)
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BEGIN:VTIMEZONE
TZID:Africa/Cairo
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TZOFFSETFROM:+0200
TZOFFSETTO:+0200
TZNAME:EET
DTSTART:20180101T000000
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BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190918T100000
DTEND;TZID=Africa/Cairo:20190919T160000
DTSTAMP:20191007T091820Z
CREATED:20181206T111641Z
LAST-MODIFIED:20191007T091820Z
UID:756-1568800800-1568908800@lighthouse-tc.com
SUMMARY:Customer Relationship Management (CRM)
DESCRIPTION:Customer Relation Management (CRM)\n(2 days training workshop) \nOverview: \nCRM has vital role for any company looking for superior performance and successful expand. \nThis workshop not just for sales and customer service staff but also for all company’s workforce\, as they learn how to relate and connect all management and staff effort together in order to serve the client and adding value through all activities within the company. \n  \nTraining Objectives and Contents: \n\nCustomer Service Concepts and Definitions\nBasic Communication Skills\nCRM Overview\nCRM Ecosystem\nCustomer Life Styles\nCustomer lifetime value\nCustomer relationship overview\nRelationship management theory\nPortfolio management
URL:https://lighthouse-tc.com/event/customer-relationship-management-crm/
LOCATION:Triumph Hotel\, Triumph Hotel\, Mansheya El-Bakry\, Heliopolis\, Cairo\, Egypt
CATEGORIES:Sales, Marketing and Customer Service
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