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X-WR-CALNAME:Light House Training and Consultancy (LHTC)
X-ORIGINAL-URL:https://lighthouse-tc.com
X-WR-CALDESC:Events for Light House Training and Consultancy (LHTC)
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TZID:Africa/Cairo
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DTSTART:20180101T000000
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BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190716T100000
DTEND;TZID=Africa/Cairo:20190718T163000
DTSTAMP:20260528T114109
CREATED:20181206T110535Z
LAST-MODIFIED:20200521T133112Z
UID:749-1563271200-1563467400@lighthouse-tc.com
SUMMARY:Financial Decision Analysis
DESCRIPTION:Financial Decision Analysis\n\n2 Hours Training Workshop \nJuly 16 \n\n\n\n\n\n\n\nOverview:\nFinancial decisions can have lasting consequences for consumer welfare and other important decisions. \nAll consumers regularly make financial decisions\, some of which are consequential and complex. Understanding finance is crucial to obtaining project funding\, anticipating business trends\, or evaluating company performance. \nYou cannot make decisions unless you understand how the money flows. \n\n\n\n\n\n\nWorkshop Contents:\n\nCost/volume/profit analysis (CVP)\nContribution Margin Income Statement\nBreak-even Analysis\nProfit Requirement\nUsing Break-even Analysis in Decision-Making\nProfit performance and alternative operating levels\nAnalysis of multiple products\nCVP and Conditions of Risk and Uncertainty\nMarginal analysis\nSunk costs\, opportunity costs and other related concepts\nMarginal costs and marginal revenue\nSpecial orders and pricing\n\nMake versus buy\nSell or process further\nAdd or drop a segment\n\n\nCapacity considerations\nPricing Strategy\nProduct Life-Cycle Pricing and Costing\n\n\n\n\n\n\n\nDate: 16 July 2020 \nDuration: 2 Hours workshop \nTime: \nPlatform: Zoom
URL:https://lighthouse-tc.com/event/investment-decisions-financial-decision-analysis/
CATEGORIES:Finance and Accounting,Human Resources
ATTACH;FMTTYPE=image/jpeg:https://lighthouse-tc.com/wp-content/uploads/2019/04/Investment_Decision1200x800.jpg
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BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190707T100000
DTEND;TZID=Africa/Cairo:20190708T160000
DTSTAMP:20260528T114109
CREATED:20181206T110411Z
LAST-MODIFIED:20190225T092808Z
UID:748-1562493600-1562601600@lighthouse-tc.com
SUMMARY:Team Work and Building Successful Team
DESCRIPTION:Teamwork – Building Team \n(2 days training workshop) \nOverview: \nTeamwork is one of the most vital competencies in most forms of employment and without it companies tend to fail. \nEven if you role seems highly independent and you perform most of it remotely or alone\, you’ll still need to communicate with others about what you’ve done\, and understand why you’re doing it in the context of the organisation as a whole. \n  \nTraining Contents: \n\nAssembling forces: forming a team and establishing team norms\nGetting started: advantages and disadvantages\, recognizing team dynamics\nTeam Structure – Team Shaping Factors\nAssessing troops (Team SWOT Analysis)\nThe communication Jungle\nCommunication styles and communication framework among a team\nListening Skills: aiming for a better teamwork\nBetter questions better results\nSkills for refining communication\nIt’s all about how you say it: verbal Vs. nonverbal communication\nLet’s go to war\n5 stages of team development (Forming – Storming – Norming – Performing – Adjourning )\nBuilding Trust – Trust/Relationship model (TORI)\nPersonality Styles: dealing with difficult people\nDeveloping team action plan
URL:https://lighthouse-tc.com/event/team-work-and-building-successful-team/
CATEGORIES:Managerial and Leadership
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190704T100000
DTEND;TZID=Africa/Cairo:20190704T160000
DTSTAMP:20260528T114109
CREATED:20181206T110118Z
LAST-MODIFIED:20190225T092808Z
UID:747-1562234400-1562256000@lighthouse-tc.com
SUMMARY:CS - Phone Etiquette
DESCRIPTION:CS – Phone Etiquette  \n (One day workshop) \nWorkshop overview: \nMany organizations spend plenty of time and money on their employees to excel in communication\, Therefore it is important for an organization to have such a well mannered and having good employees with Telephone Etiquette who can fulfill the need for proper Telephone Etiquette in the work place. \nWorkshop outline  \n\nIntroduction – What’s Etiquette?\nTelephone is one of the necessities of everyday life\nCommon Phone Ethics\nWhat does it mean Telephone Etiquette?\nActive listening\nThe important components of telephone etiquette\n\nPreparing to start a call\nHow to start a call\nPlacing the customer on hold\nTransferring calls\nEnding the call\n\n\n\n\nHow to answer a call correctly\nHow to give your voice a “personality”?\nArt of making Phone calls\nQuestioning techniques and feedback\nHandling impatient/rude callers\nCommon Complaints of callers\nThe tips of Telephone Etiquette
URL:https://lighthouse-tc.com/event/cs-phone-etiquette/
CATEGORIES:Sales, Marketing and Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190703T100000
DTEND;TZID=Africa/Cairo:20190703T160000
DTSTAMP:20260528T114109
CREATED:20181206T105821Z
LAST-MODIFIED:20190225T092808Z
UID:746-1562148000-1562169600@lighthouse-tc.com
SUMMARY:CS - Handling Angry Customers
DESCRIPTION:Overview and Objectives \nCustomer is always right. This is not true. However customer is valuable and we need customer to be satisfied. \nCustomers are different in their personality and behavior. Customer could get angry because of many reasons\, their reaction could be vary depend on situation and personality. \nThis workshop focus on how to handle customer complaints and dealing with angry customers to solve the conflict and maintain customer loyalty. \n  \nWorkshop Contents \n\nWe care about customer service\nWhat customers really need? “The PRIDE model”\nWhat customers expect? “ The 5 R’s”\nMoments of Truth\nCharacteristics of Service provider\nBuilding Rapport\nThe Elements of Communication (Visual  / Vocal / Verbal )\nThe Communication styles\nThe Communication tools\nWhy Customers get angry?\nTools to absorb customer’s anger\nDealing with difficult People / Customers\nCommon Complaints\nHandling customer complaints\nSelf Tactics to handle irate customers – Stress Management
URL:https://lighthouse-tc.com/event/cs-handling-angry-customers/
CATEGORIES:Sales, Marketing and Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190623T100000
DTEND;TZID=Africa/Cairo:20190624T160000
DTSTAMP:20260528T114109
CREATED:20181205T134214Z
LAST-MODIFIED:20190225T092808Z
UID:744-1561284000-1561392000@lighthouse-tc.com
SUMMARY:Social Intelligence - get along with others
DESCRIPTION:Social Intelligence – get along with others \n(2 Days workshop) \nOverview and Objectives: \nSocial Intelligence (SI) is the ability to get along well with others\, and to get them to cooperate with you. \nSI includes an awareness of situations and the social dynamics that govern them and knowledge of interaction styles and strategies that can help a person achieve his or her objectives in dealing with others. It also involves a certain amount of self-insight and a consciousness of one’s own perceptions and reaction patterns. \n  \nTraining Contents: \n\nEmotional & Social Intelligence Personal requirements & Models\nSocial intelligence S.P.A.C.E. model adoption\nEI components highlights\n\nMultiple Intelligence\nOptimism Vs. Pessimism\nCommunication & Body Language\nBuilding a Bridge & Consensus\nMaking an Impact\n\n\nSocial Intelligence Quotient (SQ)\n\nStatistical abstraction similar to the ‘standard score’ approach\nChange SQ by altering attitude and behavior in response to complex social environment\nSocial intelligence breaks down impact\n\n\nSI 5 crucial components\nSI Grid\, impacts and tips
URL:https://lighthouse-tc.com/event/social-intelligence-get-along-with-others/
CATEGORIES:Managerial and Leadership,Sales, Marketing and Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190527T100000
DTEND;TZID=Africa/Cairo:20190527T140000
DTSTAMP:20260528T114109
CREATED:20181205T134042Z
LAST-MODIFIED:20190424T092542Z
UID:742-1558951200-1558965600@lighthouse-tc.com
SUMMARY:Increasing Morale
DESCRIPTION:Increasing Morale \n5 Hours \nOverview and Objectives:  \nMorale and loyalty\, is that important? Yes\, because “satisfied employee results satisfied customer”. \nIn speed and competitive work environment\, good morale let employees feel satisfied and happy which help in serving others and do all the effort needed to get the job done at best. While lack of loyalty have negative impact in communication between individuals and their employer and result in decreasing productivity\, quality\, etc. \nSo\, morale and loyalty is one of the most important topics that companies need to invest in and increase among their employees. “People are the most important asset” for any company \nAt the end of this course\, Participant will be able to: \n\nDetermine the things that affect his/her morale positively and negatively.\nTake practical steps to maintain high morale in different situations.\nRaise the morale of those around him in both home and workplace.\nOvercome obstacles stand against loyalty to work and the surrounding community.\nTake new actions in his personal life\, family and working place.\nDevelop the spirit of belonging in the surrounding environment.\n\nTraining Contents:  \n\nYou are important\nMorale\n\nHow morale is affected.\nFilters and analyzes.\nPractical applications to deal with morale\n\n\nLoyalty:\n\nSources of Loyalty\nMy role\nTeam work concept and its effect on morale and loyalty\nCommon obstacles of loyalty and how to overcome.\nSimulation and Scenarios
URL:https://lighthouse-tc.com/event/increasing-morale/
CATEGORIES:Soft Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190513T100000
DTEND;TZID=Africa/Cairo:20190513T140000
DTSTAMP:20260528T114109
CREATED:20181205T133912Z
LAST-MODIFIED:20190401T141426Z
UID:740-1557741600-1557756000@lighthouse-tc.com
SUMMARY:Positive Thinking
DESCRIPTION:Positive Thinking\n5 Hours \nOverview and Objectives: \nIdeas and thoughts have the most important impact on people behavior. Ideas lead to good or bad behavior\, as well as good or bad performance. \nPositive thinking is one of the important topics. It let people know the fact and relation between thoughts\, feelings and behavior. This workshop will help participants to think and act positively in all areas of life. \nAttendees will learn how to reach their highest level of performance\, relations and satisfaction. \nWorkshop Contents: \n\nYou are a unique person and privileged\nPositive nutrition of the SOUL\n3 Circles\nSenses are the gates of SOUL\nThe Paper Ruler\nNegative words and communication\nHow to achieve positive thinking\nPositive Life
URL:https://lighthouse-tc.com/event/positive-thinknig/
CATEGORIES:Soft Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190509T100000
DTEND;TZID=Africa/Cairo:20190509T140000
DTSTAMP:20260528T114109
CREATED:20181205T133812Z
LAST-MODIFIED:20200330T125853Z
UID:739-1557396000-1557410400@lighthouse-tc.com
SUMMARY:Time management
DESCRIPTION:Time Management \nObjectives: \nTime Management is critical. \nConsidering the speed at which any business moves these days\, one thing is certain: failing in time management\, will impact in a hard managing anything else. \nYet most people waste precious minutes\, hours or even days reacting to what is going on around them. So\, it is important to develop skills that will keep people move forward and accomplish their most important goals. \n\nTraining Contents:\n\nTime wasters.\nOver and under estimation of time.\nClock and compass\nTime matrix.\nThe Three Ps (Planning\, Prioritizing\, and Performance).\nSMART goals.\nHow to make to do list?\nCircle of focus and circle of concern.\nHow to make a balanced life?\nTips and tricks to help you.
URL:https://lighthouse-tc.com/event/time-management/
CATEGORIES:Soft Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190422T100000
DTEND;TZID=Africa/Cairo:20190423T160000
DTSTAMP:20260528T114109
CREATED:20181205T133719Z
LAST-MODIFIED:20200521T135907Z
UID:738-1555927200-1556035200@lighthouse-tc.com
SUMMARY:Critical and Creative Thinking
DESCRIPTION:Critical and Creative Thinking\n\n2 Hours Training Workshop \nJune 22 \n\n\n\n\n\n\n\nOverview and Objectives: \nCreative thinking means looking at something in a new way. It is the very definition of “thinking outside the box.” Some people are naturally more creative than others\, but creative thinking can be strengthened with practice. The first thing participant needs to do is recognizes his/her own creativity. \nParticipants will learn to find new solution for the problems they face\, new ways of doing things\, thinking out of the box and How to be Proactive person. \nThis workshop will teach you how to look at problems and challenging situations from a fresh perspective and also will help you to make informed judgments and decisions based on logical\, sequential and disciplined process\, analyzing\, evaluating\, and interpreting information \nBoth Critical and Creative thinking we need to reach solutions for problems we face and take better decisions. \n\n\n\n\n\n\nWorkshop Content: \n\nInvention\, innovation and creativity\nIntelligence versus creativity\nUnderstanding the 2 hemispheres of the brain\nLateral and Logical Thinking\, Action and Application\nBarriers to Creative Thinking\n\nPersonal and Organization Barriers\nWays of overcoming barriers\nBuild Your Creative Environment\n\n\nCreative thinking strategies and Idea generating process\nCreativity as a business Tool\nDeveloping a culture of creativity\nMotivation\, Domain expertise and Creative ability\nCreative problem solving techniques at work\nUsing the problem checklist\, “go wild” and 5 whys\nFostering Creativity in your team\nTurning creative ideas into actions\n\n\n\n\n\n\n\nDate: 22 June 2020 \nDuration: 2 Hours workshop \nTime: \nPlatform: zoom
URL:https://lighthouse-tc.com/event/critical-and-creative-thinking/
ATTACH;FMTTYPE=image/jpeg:https://lighthouse-tc.com/wp-content/uploads/2020/05/image-20150525-32558-q4csn1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190406
DTEND;VALUE=DATE:20190408
DTSTAMP:20260528T114109
CREATED:20181205T133448Z
LAST-MODIFIED:20200923T115711Z
UID:735-1554508800-1554681599@lighthouse-tc.com
SUMMARY:Presentation Skills
DESCRIPTION:Effective Presentation Skills \n (2 Days workshop) \nOverview and Objectives: \nThe presentation skills workshop seeks to equip trainees with one of the most important communication skills. \nThis workshop is focused on building professional presentation and influential presenters. \nWorkshop Content: \n\nThink before you speak\nPreparing your presentation\nResearch your presentation\nCreate an outline\nWriting out a draft\nPretest your presentation\nThe use of visual aids\nDelivering your presentation\na. Make your presentation\nb. Be prepared for anything\nCommandments of positive relation ship\nTypes of difficult audience\nc. Handling Qs & As\nFeedback
URL:https://lighthouse-tc.com/event/presentation-skills/
CATEGORIES:Sales, Marketing and Customer Service,Soft Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190402
DTEND;VALUE=DATE:20190405
DTSTAMP:20260528T114109
CREATED:20181205T133346Z
LAST-MODIFIED:20200521T132226Z
UID:734-1554163200-1554422399@lighthouse-tc.com
SUMMARY:PMP Workshop
DESCRIPTION:Project Management Workshop (PMP)\n\n1 Hour Training Workshop \nJuly 21 \n\n\n\n\n\n\n\nOverview: \nProject management workshops is hands-on course gives participants the skills to ensure their projects are completed effectively and efficiently on time and budget. \nParticipants will gain a strong working knowledge of the basics of project management and be able to immediately apply it to effectively manage projects at work. \nAt the end of this workshop\, participants will be able to: \n\nUnderstand the project management and its importance.\nClearly define project objectives.\nEstimate activity duration and create a schedule and budget\nPerform a projects risk assessment\nManaging successful business project.\n\n\n\n\n\n\n\nWorkshop Contents: \n\nIntroduction to Project Management\nProject Scope\, Schedule\nCost Management\nTime management\nQuality Management\nHR Management to allocate Project Resources.\nRisk Management\nCommunication Management\nMonitoring & Controlling\nProject Closing\n\n\n\n\n\n\n\nDate: 21 July 2020 \nDuration: 1 Hour workshop \nTime: \nPlatform: Zoom
URL:https://lighthouse-tc.com/event/pmp-workshop/
CATEGORIES:Managerial and Leadership
ATTACH;FMTTYPE=image/jpeg:https://lighthouse-tc.com/wp-content/uploads/2019/03/pmpWorkshopBanner.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190330T100000
DTEND;TZID=Africa/Cairo:20190330T160000
DTSTAMP:20260528T114109
CREATED:20181205T133237Z
LAST-MODIFIED:20190225T092848Z
UID:733-1553940000-1553961600@lighthouse-tc.com
SUMMARY:Writing Business Case
DESCRIPTION:Writing Business Case\n(One Day workshop) \nHow to build a business case? \nOne day training Workshop on how to build/write a business case\, including writer recommendation. It is often best written last\, when you’re clear about your recommended course of actions\, and why. \nRemember that some decision-makers may only read the executive summary\, so you need to make sure that you have included everything relevant. \n  \nTraining Outlines \n\nThe sections required for a business case.\nStyle and language.\nThe presentation format.\nThe opportunity cost.\nThe problem/opportunity/need/solution.\nThe market and key segments.\nCompetitive landscape matrix.\nCompetitive positioning.\nBusiness model and marketing plan.\nFinancial projection.\nFunding /budgeting/proceed breakdown.\nExecution timeline.\nBusiness case formats and templates practice.
URL:https://lighthouse-tc.com/event/writing-business-case/
CATEGORIES:Managerial and Leadership,Sales, Marketing and Customer Service
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BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190224T120000
DTEND;TZID=Africa/Cairo:20190225T180000
DTSTAMP:20260528T114109
CREATED:20181205T112039Z
LAST-MODIFIED:20190225T092849Z
UID:727-1551009600-1551117600@lighthouse-tc.com
SUMMARY:Networking and Business Relationship
DESCRIPTION:Networking and Business Relation \n(2 days training workshop) \nOverview: \nNetworking is about business relationship building and making yourself and your company attractive to people in a way they hadn’t realized before. It’s about developing your business. \nContents: \n\nIntroduction\, Networking – What gets in the way\nDynamics Communication\nAssumptions when Networking\nSee Business Networking through prospective clients eye\nMeeting and Greeting at a Business Networking Event\nApproaching complete strangers and introducing yourself\nSocializing: joining and leaving groups easily\nMaking a Good First Impression\nBusiness Networking ‘Etiquette’\nUse of Status when Networking\nWorking to your Networking Strengths: It’s You They ‘Buy’\n30 Second Influencer\nBusiness Networking Rehearsals\nPersonal Business Networking
URL:https://lighthouse-tc.com/event/networking-business-relationship/
CATEGORIES:Sales, Marketing and Customer Service,Soft Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190217T100000
DTEND;TZID=Africa/Cairo:20190218T160000
DTSTAMP:20260528T114109
CREATED:20181205T111858Z
LAST-MODIFIED:20190225T092849Z
UID:726-1550397600-1550505600@lighthouse-tc.com
SUMMARY:Creative Problem Solving
DESCRIPTION:Creative Problem Solving \n2 Days workshop \nOverview: \nProblem solving is the act of defining a problem; determining the cause of the problem; identifying\, prioritizing and selecting alternatives for a solution; and implementing a solution. \nWorkshop Objectives: \n\nIncrease awareness of problem solving steps and solving tools.\nDistinguish root causes from symptoms to identify the right solution for the right problem.\nImprove decision making skills through identifying problem solving style.\nIdentify ways to think creatively and work towards creative solutions.\nRecognize the top ten rules of good decision-making.\n\nTraining Contents \n\nIntroduction\nAnatomy of a problem\nProblem Solving Model\nProblem Solving Styles\nCreative problem solving using The Six Thinking Hats\nList alternatives\nReview the alternatives\nChoose the best alternative (or combination of alternatives)\nImplement the solution\nReview progress.\nBarriers to effective decision making\nBrainstorming &Thinking Outside the Box\nTake action\nReview your decision & its Consequences\nGroup decision making\nCase Study
URL:https://lighthouse-tc.com/event/creative-problem-solving/
CATEGORIES:Managerial and Leadership
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BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190212T100000
DTEND;TZID=Africa/Cairo:20190214T160000
DTSTAMP:20260528T114109
CREATED:20181205T111756Z
LAST-MODIFIED:20190225T092849Z
UID:725-1549965600-1550160000@lighthouse-tc.com
SUMMARY:Financial Statements Analysis (Intensive)
DESCRIPTION:Financial Statement Analysis  \n(3 days training workshop) \nWorkshop Overview \nThe importance of Financial analysis is to get clear insight about how the business works. Analysis when done timely and in professional way by well equipped calibers\, it will show strengths and weaknesses of a business. \nBusiness leaders need calibers who can do this type of analysis and bring up spot reports that help in making business decisions. \nWorkshop Contents \n\nUsers of Financial Information\nPrincipal financial statements and their purposes\nComparative Financial Statement Analysis\nLimitations of financial statement information\nInterpretation and analysis of financial statements\nComparative Financial Statement Analysis\nFinancial Performance Metrics – Financial Ratios\nComprehensive Example\nMarket value vs. book value; fair value accounting\nSpecial Issues
URL:https://lighthouse-tc.com/event/financial-statements-analysis/
CATEGORIES:Finance and Accounting
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190112T100000
DTEND;TZID=Africa/Cairo:20190112T160000
DTSTAMP:20260528T114109
CREATED:20181205T105344Z
LAST-MODIFIED:20200415T101934Z
UID:718-1547287200-1547308800@lighthouse-tc.com
SUMMARY:Communication Skills
DESCRIPTION:(One Day workshop) \nTraining Approach:\nMany organizations spend plenty of time and money on their employees to excel in communication\, Therefore it is important for an organization to have such a well mannered and having good employees with good communication skills and use these skills in achieving targets in the work place. Participants will learn:\n• How to get excellent communication skills\n• Body language in communication\n• Emphasize on how to better communicate in the work place with colleagues\, managers and clients \nWorkshop Outline  \n• Introduction\n• Non Verbal Communication\n• Interpreting Eye Movements\n• Body Language\n• Pragmatic Awareness\n• Effective Listening\n• Communication Styles ( Passive / Aggressive / Assertive)\n• Assertiveness Techniques ( Factual / Empathic /Consequent /Divergent/ Expressive / Responsive)\n• Barriers to Good Communication\n• Multiple Intelligence\n• What is conflict?\n• Actions that causes work place conflict\n• Ways to avoid conflict at work\n• Team communication using the” Johari Model”\n• Why Team Briefing & Feedback?
URL:https://lighthouse-tc.com/event/communication-skills/
LOCATION:Triumph Hotel\, Triumph Hotel\, Mansheya El-Bakry\, Heliopolis\, Cairo\, Egypt
CATEGORIES:Soft Skills
ORGANIZER;CN="Light House Training and Consultancy (LHTC)":MAILTO:info@lighthouse-tc.com
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