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X-WR-CALDESC:Events for Light House Training and Consultancy (LHTC)
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TZID:Africa/Cairo
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TZOFFSETFROM:+0200
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DTSTART:20180101T000000
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BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20200212T100000
DTEND;TZID=Africa/Cairo:20200213T160000
DTSTAMP:20191215T090020Z
CREATED:20191215T090020Z
LAST-MODIFIED:20191215T090020Z
UID:1892-1581501600-1581609600@lighthouse-tc.com
SUMMARY:Effective Selling Skills
DESCRIPTION:Effective selling Skills \nCourse Overview \nThe sales profession moves faster than ever today. In the blink of an eye\, new competitors emerge\, products similar to yours are released\, and before you know it\, it’s a race to the bottom. \nNo matter what industry you’re in\, what worked well a few years ago isn’t good enough today. This is no time for trial and error or order taking; this is a time to sell. \nSo\, it is vital to equip sales people with the newest ways and tools of doing their role. \nWorkshop Objectives \n\nIt gives an appreciation of what is required to succeed in sales role\nParticipants learn how to use proven sales techniques and apply them.\nMost importantly the training allows them to discover new ways to penetrate new accounts/markets\, developing existing accounts and increase sales.\nFinally this training will help participants meeting and exceeding targets which lead to experience real job satisfaction and increased rewards.\n\nWorkshop Contents: \n\nSales Person as a Business Development Manager\nProfessionalism\nEssential Selling Skills\nPlanning the sales process\nProcess measurement results\nHandling Customer objections effectively\, Preparing answers.\nAnalyzing your Offer\nFace to face selling process\nDeveloping Client relationships
URL:https://lighthouse-tc.com/event/effective-selling-skills/
ORGANIZER;CN="Light House Training and Consultancy (LHTC)":MAILTO:info@lighthouse-tc.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20200209T100000
DTEND;TZID=Africa/Cairo:20200210T160000
DTSTAMP:20191215T081504Z
CREATED:20181205T110030Z
LAST-MODIFIED:20191215T081504Z
UID:721-1581242400-1581350400@lighthouse-tc.com
SUMMARY:Professional Business Writing
DESCRIPTION:Professional Business Writing \n(2 days training workshop) \nWorkshop Summary and Objectives: \nEffective business writing skills can help you win that million dollar contract\, earn a promotion\, resolve a dispute\, or generate a significant increase in new business leads. Poor business writing\, on the other hand\, can never be undone; it can cause you to lose business to your competition and could even cost you your job. \nWorkshop Content: \n\nWhy business writing?\nWriting from scratch\nThe Writing Process\nTactics You Should be Aware of\nPolishing the Words\nWriting Business\nE-mail\, Letters\, Memos and Faxes
URL:https://lighthouse-tc.com/event/business-writing/
CATEGORIES:Soft Skills
ORGANIZER;CN="Light House Training and Consultancy (LHTC)":MAILTO:info@lighthouse-tc.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20200127T090000
DTEND;TZID=Africa/Cairo:20200128T160000
DTSTAMP:20191223T093603Z
CREATED:20191223T092949Z
LAST-MODIFIED:20191223T093603Z
UID:1913-1580115600-1580227200@lighthouse-tc.com
SUMMARY:Advanced HR - Performance Management
DESCRIPTION:  \nOverview: \nPerformance Management is not an appraisal process\, it is a complete management system and ongoing process start with setting standards\, ways of monitoring\, measuring performance\, setting developing and learning plans\, and linking all of this with an attractive rewarding system. \nA good performance management system works towards the improvement of the overall organizational performance by managing the performances of teams and individuals for ensuring the achievement of the overall organizational ambitions and goals after informing the employees about what we are expecting from them. \nOutlines: \n\nWhat is performance management\nShifting from performance appraisal to performance management\nDifference between performance management system and performance appraisal\nPerformance Management Planning\nPerformance Management methodology\nSmart objectives planning and designing\nLinking performance with the company goals\nSetting KPIs and Competencies needed\nPerformance Monitoring\nMentor\, coach and Leader\nPerformance Appraisal\nWhy it is important to measure the performance\nDesigning the appraisal form\nAre you ready to do the appraisal?\nCommon mistakes in evaluation\nLearning and Development plans\nWhy performance management systems fails
URL:https://lighthouse-tc.com/event/advanced-hr-performance-management/
ORGANIZER;CN="Light House Training and Consultancy (LHTC)":MAILTO:info@lighthouse-tc.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20200122T100000
DTEND;TZID=Africa/Cairo:20200123T160000
DTSTAMP:20191211T125052Z
CREATED:20181205T111652Z
LAST-MODIFIED:20191211T125052Z
UID:723-1579687200-1579795200@lighthouse-tc.com
SUMMARY:Customer Service - Quality Service
DESCRIPTION:Customer Service Quality Service  \n(2 days training workshop) \n  \nWorkshop overview : \nCustomers are the lifeline of any business\, your customer service team is often the face of your company\, and customers’ experiences will be defined by the skill and quality of the support they receive. \nProviding excellent customer service starts with a genuine desire to delight your customers. \nQuality customer service is the best way to keep customers coming back\, thus ensuring long-term success. \nWorkshop objectives: \n\nLearn CS principles and tools\nCS has vital role in serving customers\nUnderstand difference between customer value and customer satisfaction\,\nHow CS teams do their job and maintain better relation with customers.\n\nWorkshop Outline: \n\nSix Pillars of CS\nCustomer relationship overview\nCustomers Perceptions is Reality\n7 Steps of handling customer\nService Quality Measures\nCustomer Life Styles/Value\nCVM\nCreating Customer Value\, Satisfaction\, and Loyalty\nFORD technique
URL:https://lighthouse-tc.com/event/customer-service-quality-service/
CATEGORIES:Sales, Marketing and Customer Service
ORGANIZER;CN="Light House Training and Consultancy (LHTC)":MAILTO:info@lighthouse-tc.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20200121T090000
DTEND;TZID=Africa/Cairo:20200123T160000
DTSTAMP:20191223T110313Z
CREATED:20191223T105107Z
LAST-MODIFIED:20191223T110313Z
UID:1921-1579597200-1579795200@lighthouse-tc.com
SUMMARY:Labor Law (قانون العمل)
DESCRIPTION::نظرة عامة \nأصبح قانون العمل جزء أساسى من ادارة الموارد البشرية داخل اى مؤسسة لذلك اصبح لزاما على كل العاملين بادارات الموارد أن تهتم ان تكون على علم و دراية بمادئ و الاخطاء الشائعة فى تطبيق قانون العمل. برنامج قانون العمل يقوم بشرح و تفسير طبيعة العلاقة ما بين العامل و صاحب العمل فى ضوء قانون العمل و كيفية تطبيقه بما لا يتعارض مع اهداف ادارة الموارد البشرية فى الشركة و يوضح بعض المبادى و المفاهيم التى تساعد على فهم القواعد القانونية بسهولة و يغطى التشغيل و أنواع عقود العمل و طبيعتها و كيفية فسخها وانهائها و الاجر و الحماية القانونية له و التشغيل الاضافى و نتناول الراحات الاسبوعية و الاجازات و انواعها و تسويتها و حقوق العمل و حقوق صاحب العمل و اللوائح الأساسية و كيفية و طرق التحقيق مع العمال و مسائلتهم و كيفية اغلاق المنشأة و تخفيض الأجور و العمالة و تفتيش مكتب العمل \n  \n : محتويات الورشة \nمبادئ و مفاهيم عامة \nكيفية تطبيق قانون العمل بدون التأثير سلبيا على بيئة العمل \nكيفية المساعدة على تحقيق أهداف المؤسسة و تطبيق القانون \nالتشغيل و أنواعه \nعلاقة العمل و اشكالها \nأنواع عقود العمل و كيفية الابرام و إنهائها \nالأجر و العقوبات و الاستقطاعات \nالإجازات و أنواعها المختلفة و التشغيل الإضافي \nاللوائح الداخلية و نظم العمل \nالاجازات و الراحات \nالتحقيق مع العمال و مسائلتهم \nأنواع العقوبات \nالفصل القانونى \nالإضراب \nإغلاق المنشأة و تخفيض العمالة \nتفتيش مكتب العمل
URL:https://lighthouse-tc.com/event/labor-law/
ORGANIZER;CN="Light House Training and Consultancy (LHTC)":MAILTO:info@lighthouse-tc.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20191218T100000
DTEND;TZID=Africa/Cairo:20191219T160000
DTSTAMP:20190905T092508Z
CREATED:20181206T113526Z
LAST-MODIFIED:20190905T092508Z
UID:773-1576663200-1576771200@lighthouse-tc.com
SUMMARY:Strengths Based Leadership
DESCRIPTION:Leaders Anatomy\nStrengths Based Leadership\n(2 Days Workshop) \nTraining Overview: \nGood News\, you can be a great leader. However\, you will not be as one of the well known leaders as Steve Jobs\, Ghandy\, Martin Luther King and others. \nYou can just be a great leader on your own and based on your strengths. Join us this extensive workshop for leadership. \n  \nTraining contents: \n\nLeadership and Gallup meaning\nThe most effective leader\nGallup ( the human nature and behavior styles)\nLeadership styles\nThe strengths formula\nTalents\nSCARF model\nTrue drivers for human social behavior\nFour dimensions of employee engagement\nPersonal influence\nCore value and vivid description\nGolden Cycle of Communication\nGlobal leadership styles …. What best fits you?\nThe 10 leadership styles …. Pros and cons\nLeadership outcomes\nCreate the leader and the role model anatomy\nLeadership results …..motivation and people\nThe value outcome\nLeaders anatomy
URL:https://lighthouse-tc.com/event/strengths-based-leadership/
CATEGORIES:Managerial and Leadership
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20191124T100000
DTEND;TZID=Africa/Cairo:20191125T160000
DTSTAMP:20190225T092740Z
CREATED:20181206T113009Z
LAST-MODIFIED:20190225T092740Z
UID:769-1574589600-1574697600@lighthouse-tc.com
SUMMARY:Professional Business Writing
DESCRIPTION:Professional Business Writing\n(2 days training workshop) \nWorkshop Summary and Objectives: \nThe Business Writing workshop will teach participants the techniques and standards of business writing as an important means of communication. This workshop is focused on introducing tactics\, developing writing skills\, avoiding common mistakes and using standard expressions in formal writing. \nWorkshop Content: \n Why business writing?\n\nWriting from scratch\nThe Writing Process:\n\nGetting started- prewriting techniques & strategies\nDrafting- the first version\nEditing and proofreading- the second version\nLogic edit\n\nLayout\nGrammar\n\n\nPostwriting- the final version\n\n\nTactics You Should be Aware of:\n\nFormal VS Informal Writing\nBritish VS American English\n\n\nGrammar and Punctuation for Business Writing:(brief)\nPolishing the Words\nWriting Business\nE-mail\, Letters\, Memos and Faxes
URL:https://lighthouse-tc.com/event/professional-business-writing-3/
CATEGORIES:Soft Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20191120T090000
DTEND;TZID=Africa/Cairo:20191121T160000
DTSTAMP:20191028T120703Z
CREATED:20191028T120703Z
LAST-MODIFIED:20191028T120703Z
UID:1619-1574240400-1574352000@lighthouse-tc.com
SUMMARY:Strategic Business Planning
DESCRIPTION:Course Overview: \nThis workshop aims to provide business leaders and management team with vital insights about the extreme importance of shaping the future of their industry / corporate / subsidiary. Change is inevitable\, and those who will not contribute to shaping the coming change will have either to get reshaped to fit in\, or to fade away. \nOutcomes: \nAttendants will learn and practice how to predict which future moves can be the most successful\, and how to get their corporate / subsidiary / department ready for the change and take the initiative to induce it ending with brighter future results. \n\n\n\n\n\n\nWorkshop Contents: \n\nStrategic Management and Competitiveness:\n\nStrategic competitiveness\nCompetitive landscape\nGlobal economy impacts\nTechnology impacts\nIO model\nRB model\n\n\nExternal Environment:\nInternal Environment:\nBusiness-level strategy\n\nHow to build competitive advantages\nRisks\n\n\nCompetitive dynamics:\n\nToday’s competitive landscape\nCompetition styles\nAbility & probability\nFirst mover advantages & disadvantages\nSecond mover advantages & disadvantages\nIndustries evolution\n\n\nCorporate / subsidiary / department-level strategy: Strategic alternatives
URL:https://lighthouse-tc.com/event/strategic-business-planning/
LOCATION:Hilton Ramsis\, Hilton Ramses\, Sharkas\, Boulaq\, Egypt
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20191113T100000
DTEND;TZID=Africa/Cairo:20191114T160000
DTSTAMP:20200521T132643Z
CREATED:20190905T121908Z
LAST-MODIFIED:20200521T132643Z
UID:1557-1573639200-1573747200@lighthouse-tc.com
SUMMARY:Talent Management
DESCRIPTION:Talent Management\n\n2 Hours Training Workshop \nJuly 13 \n\n\n\n\n\n\n\nWorkshop Outlines: \nSuccessful organizations cultivate and retain top talent. \nAn organization that has a structured talent management strategy will invariably excel in its business outcomes. \nEffective talent management strategy ensures that the most skillful employees are attracted and retained across the organization\, in comparison to its competitive landscape. \n\n\n\n\n\n\nWorkshop Objectives: \nBy the end of this training course\, participants will be able to: \n\nUnderstand how to build talent management strategy in alliance with organization goals\nDevelop organization competency model\nLearn how to build a talent management plan\nKnow best practices of talent management\n\n\n\n\n\n\n\nWorkshop Content: \n\nHuman Resources Introduction.\nRelation between Talent Management and Human Resource functions\nEmployee life cycle stages\nDefinition of Talent Management\nDefine and Identify talent\nDifferent between Talent\, skillful and knowledgeable employee\nObjectives of Talent Management process\nModel of Talent Management\nTalent Management role \, framework & life cycle\nTalent management vs Talent development\nComponents of Talent Management process\nTalent Management Initiatives\nBenefits of Talent Management to Organization & employee\nDeveloping and implementing effective talent management strategy plan\nWhy talent management plans fails?\n\n\n\n\n\n\n\nDate: 13 July 2020 \nDuration: 2 Hours workshop \nTime: \nPlatform: Zoom
URL:https://lighthouse-tc.com/event/talent-management/
ATTACH;FMTTYPE=image/jpeg:https://lighthouse-tc.com/wp-content/uploads/2019/10/images-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20191104T100000
DTEND;TZID=Africa/Cairo:20191104T160000
DTSTAMP:20190905T121303Z
CREATED:20190905T121303Z
LAST-MODIFIED:20190905T121303Z
UID:1556-1572861600-1572883200@lighthouse-tc.com
SUMMARY:Mind mapping
DESCRIPTION:Mind mapping workshop \n\n(One day workshop) \n\n  \nWorkshop Summary and Objectives: \n  \nMind Maps help you to learn\, organize\, and store as much data as you want\, and to classify it in natural ways that gives you easy and instant access to it (perfect memory) to whatever you want \n  \n\nOur evolving knowledge of our evolving brains.\nThe left and right brains.\nThe brain principle of synergy.\nThe learning principle of repetition.\n\n  \nIn the workshop\, we will approach: \n  \n\nWhat is mind map?\nKnow Brain\, Unlock your potential.\nThe ultimate success formula.\nMind works\, for mental success.\nLevel 1: central idea of your first map\nLevel 2:branches representing your mind thoughts\nLevel3: association expansion\nPhysical fitness for mental success.\nFormula\, budget\, creative planning.
URL:https://lighthouse-tc.com/event/mind-mapping/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20191030T100000
DTEND;TZID=Africa/Cairo:20191031T160000
DTSTAMP:20191007T092635Z
CREATED:20181206T112459Z
LAST-MODIFIED:20191007T092635Z
UID:764-1572429600-1572537600@lighthouse-tc.com
SUMMARY:Effective Presentation Skills
DESCRIPTION:Effective Presentation Skills \n (2 Days workshop) \nObjectives: \nThe presentation skills workshop seeks to equip trainees with one of the most important communication skills. \nThis workshop is focused on building professional presentation and influential presenters. \nWorkshop Content: \n  \nDeciding to make a presentation \n\nThink before you speak (Audience Information – Purpose – Personal & Company perspective– Approach and types of presentations)\n\nPreparing your presentation \n\nResearch your presentation\nCreate an outline\nWriting out a draft\nPretest your presentation\nThe use of visual aids\n\nDelivering your presentation \nd. Make your presentation \n\nDelivery options\nEye contact\nGestures\nBody language\nAspects of sound – The voice\n\ne. Be prepared for anything \n\nCommandments of positive relation ship\nTypes of difficult audience\n\nf. Handling Qs & As \nFeedback
URL:https://lighthouse-tc.com/event/effective-presentation-skills/
LOCATION:Triumph Hotel\, Triumph Hotel\, Mansheya El-Bakry\, Heliopolis\, Cairo\, Egypt
CATEGORIES:Sales, Marketing and Customer Service,Soft Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20191022T100000
DTEND;TZID=Africa/Cairo:20191024T160000
DTSTAMP:20191007T092504Z
CREATED:20181206T112322Z
LAST-MODIFIED:20191007T092504Z
UID:762-1571738400-1571932800@lighthouse-tc.com
SUMMARY:Budgeting and Forecasting - Annual Financial Paln
DESCRIPTION:Budgeting and Forecasting – Annual Financial Plan\n(3 Days workshop) \n\nPlanning process\nBudgeting concepts\nEffects of External Factors on the Budgeting Process\nCharacteristics of a Successful Budgeting Process\nThe Use of Cost Standards\nForecasting Techniques\n\nTime series analysis\nRegression Analysis\nLearning curve analysis\nExpected Value and Sensitivity Analysis\n\n\nBudget Methodologies\nAnnual Profit Plan\n\nMaster Budget\nOperational and Financial Budget\nComprehensive Budget exercise\n\n\nSupporting Schedules\nTypes of budgets\nTop-level planning and analysis\n\nPercentage of Sales Method\nImportant Ratios
URL:https://lighthouse-tc.com/event/budgeting-and-forecasting-annual-financial-paln/
LOCATION:maadi
CATEGORIES:Finance and Accounting
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190929T100000
DTEND;TZID=Africa/Cairo:20190930T160000
DTSTAMP:20200521T135743Z
CREATED:20181206T111936Z
LAST-MODIFIED:20200521T135743Z
UID:759-1569751200-1569859200@lighthouse-tc.com
SUMMARY:Leading Change Management
DESCRIPTION:Change Management\n\n2 Hours Training Workshop \nJune 29 \n\n\n\n\n\n\n\nOverview: \nChange should be embraced and used for the growth of any organization. Many change management gurus have focused on soft issues\, such as culture\, leadership\, and motivation. Such elements are important for success\, but managing these aspects alone isn’t sufficient to implement transformation projects. Soft factors don’t directly influence the outcomes of many change programs. An organization that plans and prepares for change is better able to overcome these challenges. \nChange Management workshop concentrate on planning\, preparation and implementation stages of a change to allow organizations to grow steadily in spite of constant changes caused by both internal and external forces. Participants will be able to : \n\nUnderstand Change\nDescribe how to implement a Change Program\nIdentify and overcome Obstacles to Change\nUsing the knowledge gained\, and contributing in effective change in their organization\nUnderstand the impact of change in the organization\nUnderstand the requirement for a sound change process within the organization\n\n\n\n\n\n\n\nTraining Content:\n\nLearn how to reduce resistance to change\nDefine the Organizational accountability culture and impact of behaviors and values in a change management project\nExplore Accountability culture and OD techniques\nExplore the 3 steps Change Model of Lewin\nImportance of Creativity and Innovation in a change context\nReview the causes and symptoms of stress\nLearn about effective change management strategies\nUnderstand and recognize individual motivators for change and how to use them\nGain skills required to lead a change project\, celebrating a successful change and sharing the benefits and results with all staff\nMaster strategies to align people with change\, appealing to emotions and facts\nLearn how to reduce resistance to change\n\n\n\n\n\n\n\nDate: June 29\, 2020 \nDuration: 2 Hours workshop \nTime: \nPlatform: zoom
URL:https://lighthouse-tc.com/event/leading-change-management/
CATEGORIES:Soft Skills
ATTACH;FMTTYPE=image/jpeg:https://lighthouse-tc.com/wp-content/uploads/2019/05/Leading-Change-Management_1024x683.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190929T100000
DTEND;TZID=Africa/Cairo:20190930T160000
DTSTAMP:20191007T092114Z
CREATED:20181205T134256Z
LAST-MODIFIED:20191007T092114Z
UID:745-1569751200-1569859200@lighthouse-tc.com
SUMMARY:Business Communication and Etiquette
DESCRIPTION:Business Communication and Etiquette \n(Two Days workshop) \nWorkshop Objectives \n\nParticipants will learn how to communicate effectively\nImportance of positive communication\nBuilding positive relation\nBusiness Etiquette\n\nTraining Contents: \n\nWhat is Communication?\nImportance of Communication\nCommunication Elements and Process\nArt of Communication\nCommunication Barriers (Obstacles)\nSeven Elements for Succeed in Communication\nActive Listening skills and Positive Feedback\nTypes of people\nMyths of Communication\nCommunication Model\nLearn what your non-verbal messages are telling others\nRoadblocks\nQuestioning Techniques\nTips for Effective Communication\nWays to Build Positive Relationships\nForms of Communication\nBusiness Etiquette
URL:https://lighthouse-tc.com/event/business-communication-and-etiquette-2/
LOCATION:Triumph Hotel\, Triumph Hotel\, Mansheya El-Bakry\, Heliopolis\, Cairo\, Egypt
CATEGORIES:Soft Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190918T100000
DTEND;TZID=Africa/Cairo:20190919T160000
DTSTAMP:20191007T091820Z
CREATED:20181206T111641Z
LAST-MODIFIED:20191007T091820Z
UID:756-1568800800-1568908800@lighthouse-tc.com
SUMMARY:Customer Relationship Management (CRM)
DESCRIPTION:Customer Relation Management (CRM)\n(2 days training workshop) \nOverview: \nCRM has vital role for any company looking for superior performance and successful expand. \nThis workshop not just for sales and customer service staff but also for all company’s workforce\, as they learn how to relate and connect all management and staff effort together in order to serve the client and adding value through all activities within the company. \n  \nTraining Objectives and Contents: \n\nCustomer Service Concepts and Definitions\nBasic Communication Skills\nCRM Overview\nCRM Ecosystem\nCustomer Life Styles\nCustomer lifetime value\nCustomer relationship overview\nRelationship management theory\nPortfolio management
URL:https://lighthouse-tc.com/event/customer-relationship-management-crm/
LOCATION:Triumph Hotel\, Triumph Hotel\, Mansheya El-Bakry\, Heliopolis\, Cairo\, Egypt
CATEGORIES:Sales, Marketing and Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190915
DTEND;VALUE=DATE:20190917
DTSTAMP:20191007T091857Z
CREATED:20181205T132759Z
LAST-MODIFIED:20191007T091857Z
UID:729-1568505600-1568678399@lighthouse-tc.com
SUMMARY:Sales Negotiation Skills
DESCRIPTION:Sales Negotiation Skills \n(2 Days workshop) \nOverview and Objectives: \nNegotiating is essential in resolving differences. Negotiations successes when real and perceived differences are adjusted while keeping credibility\, customer value\, and profit margins. \nEven if the salesperson has properly qualified and was able to manage their client expectations precisely\, the deal could still end in a negotiation. So\, the salesperson should have negotiator skills to take the deal to a win-win agreement. With the right skills and tactics\, sales people can turn negotiations to the direction they wish to take. \nThis workshop will provide you with comfort level to negotiate in any situation.  This workshop will teach participants: \n\nHow often we all negotiate\nBenefits of good negotiation skills.\nImportance of preparing for the negotiation process\, regardless of the circumstances.\nVarious negotiation styles and their advantages and disadvantages.\nStrategies for dealing with tough or unfair tactics.\nSkills in developing alternatives and recognizing options\n\nWorkshop contents \n\n\n\nPreparing to Negotiate\n\n–  Establish a successful mindset \n–  Research the other party \n–  Determine the value of the item being negotiated \n–  Establish your best – and – worst acceptable outcomes \n–  Research your best alternative to negotiated agreement WAP\, BATNA\, WATNA\, and ZOPA \n\nInitiating Negotiation: Establishing the Ground Rules\n\n–  Establish Rapport \n–  Establish your status \n–  Choose the communication method for negotiation \n–  Dealing with Negative Emotions \n–  Making the Right Impression \n–  Establish the rules of engagement \n–  Set a time \n–  Establish how negotiation results will be communicated \n\nNegotiating\n\n–  Encourage the other party to issue the first proposal \n–  Make the first proposal \n–  Counter the offer or proposal \n–  Accept the offer or abort negotiations \n\nFollowing Through\n\n–  Evaluate the success of the negotiation \n–  Follow up on the relationship \n\nNegotiating in Special Circumstances
URL:https://lighthouse-tc.com/event/sales-negotiation-skills/
LOCATION:Triumph Hotel\, Triumph Hotel\, Mansheya El-Bakry\, Heliopolis\, Cairo\, Egypt
CATEGORIES:Sales, Marketing and Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190909T100000
DTEND;TZID=Africa/Cairo:20190910T160000
DTSTAMP:20191007T091212Z
CREATED:20181206T111537Z
LAST-MODIFIED:20191007T091212Z
UID:755-1568023200-1568131200@lighthouse-tc.com
SUMMARY:Emotional Intelligence
DESCRIPTION:Emotional Intelligence  \n(2 Days workshop) \nOverview Objectives: \nEmotional Intelligence (EI) is a must  in attaining success in our lives and careers \nEmotional Intelligence is the ability to: \n\nRecognizing  your own emotions will enable you to manage your responses.\nunderstanding the emotions of others will help you  respect them and to build healthy relationships with them.\n\nIn practical terms\, this means being aware that emotions can drive our behavior and impact people (positively and negatively)\, and learning how to manage those emotions \n  \nTraining Content:  \n\nIntroduction\nMultiple Intelligence\nOptimism Vs. Pessimism\nValidating Emotions in Others\nEmotions & Plutchik’s Wheel\nPrinciples Vs. Values\nConsidering your strengths and talents\nEQ in terms of Relationships\nCommunicating with Power\nThe Signals You Send to Others\nThe Four Levels of Conversation\nThe power of Feedback\nInfluencing Skills\nSeeing the Other Side\nBuilding a Bridge\nGiving In Without Giving Up\nBuilding Consensus\nMaking an Impact\nAssessing a Situation\nBeing assertive without Being Offensive
URL:https://lighthouse-tc.com/event/emotional-intelligence/
LOCATION:Triumph Hotel\, Triumph Hotel\, Mansheya El-Bakry\, Heliopolis\, Cairo\, Egypt
CATEGORIES:Soft Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190827T100000
DTEND;TZID=Africa/Cairo:20190827T160000
DTSTAMP:20190225T092741Z
CREATED:20181206T111401Z
LAST-MODIFIED:20190225T092741Z
UID:754-1566900000-1566921600@lighthouse-tc.com
SUMMARY:Professional Business Writing
DESCRIPTION:Professional Business Writing \n(2 days training workshop) \nWorkshop Summary and Objectives: \nThe Business Writing workshop will teach participants the techniques and standards of business writing as an important means of communication. This workshop is focused on introducing tactics\, developing writing skills\, avoiding common mistakes and using standard expressions in formal writing. \nWorkshop Content: \n\n  Why business writing?\nWriting from scratch\nThe Writing Process:\n\nGetting started- prewriting techniques & strategies\nDrafting- the first version\nEditing and proofreading- the second version\nLogic edit\n\nLayout\nGrammar\n\n\nPostwriting- the final version\n\n\nTactics You Should be Aware of:\n\nFormal VS Informal Writing\nBritish VS American English\n\n\nGrammar and Punctuation for Business Writing:(brief)\nPolishing the Words\nWriting Business\nE-mail\, Letters\, Memos and Faxes
URL:https://lighthouse-tc.com/event/professional-business-writing-2/
CATEGORIES:Soft Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190825T100000
DTEND;TZID=Africa/Cairo:20190825T160000
DTSTAMP:20190225T092807Z
CREATED:20181206T111256Z
LAST-MODIFIED:20190225T092807Z
UID:753-1566727200-1566748800@lighthouse-tc.com
SUMMARY:Talent Review Management
DESCRIPTION:Talent Review Management\n(One day training workshop) \nOverview:\nTalent Review Management is about how to hire\, retain\, and develop the most talented and skilled employees. \nIt is vital to manage and keep sufficient internal talented employees inside the organization and prepare potential calibers to be ready for critical roles. \nTalent Review Process: \n\nThe most common technique for assessing talent is the practice of plotting candidates on a grid (9-box) along two dimensions: Performance and Potential.\nLevels and descriptions of Performance appear along a horizontal axis while levels and descriptions of Potential appear along a vertical axis.\n\nWorkshop Contents:\n\nProvide a full view of the talent health of the organization\nGauge the health of the organization’s pipeline of leadership talent\nProvide information on critical roles and posts which do not have suitable successors and which put the organization at risk\nProvide a complete view on whether sufficient internal talent exists to drive future growth of business\nIdentify high potential employees and develop them to take on critical  roles in the future
URL:https://lighthouse-tc.com/event/talent-review-management/
CATEGORIES:Human Resources,Managerial and Leadership
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190821T100000
DTEND;TZID=Africa/Cairo:20190822T160000
DTSTAMP:20190728T131422Z
CREATED:20181206T110943Z
LAST-MODIFIED:20190728T131422Z
UID:751-1566381600-1566489600@lighthouse-tc.com
SUMMARY:Sales Management
DESCRIPTION:Strategic Sales Management\nOverview: \nManaging sales team is probably the most challenging position in any company\, and it is require a unique set of\nskills. Sales managers need to achieve hard targets of sales\, at the same time coaching their teams and motivate them. This workshop will focus on both sales strategies and managing your team. \nWorkshop Contents: \n\nHow people buy?? AIDA model and promotional matrix\nSelling skills initial module.\nThe role of sales manager\nSteps of sales calls\nSMART objectives\nPre-call planning – Approach – Motives\nSocial style matrix\nManagement customer expectations and adaptive behavior\nPersonalizing benefits\nHandling responses\nGetting commitment / orders and follow up actions / closing commitment\nSelling styles
URL:https://lighthouse-tc.com/event/sales-management/
CATEGORIES:Sales, Marketing and Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190716T100000
DTEND;TZID=Africa/Cairo:20190718T163000
DTSTAMP:20200521T133112Z
CREATED:20181206T110535Z
LAST-MODIFIED:20200521T133112Z
UID:749-1563271200-1563467400@lighthouse-tc.com
SUMMARY:Financial Decision Analysis
DESCRIPTION:Financial Decision Analysis\n\n2 Hours Training Workshop \nJuly 16 \n\n\n\n\n\n\n\nOverview:\nFinancial decisions can have lasting consequences for consumer welfare and other important decisions. \nAll consumers regularly make financial decisions\, some of which are consequential and complex. Understanding finance is crucial to obtaining project funding\, anticipating business trends\, or evaluating company performance. \nYou cannot make decisions unless you understand how the money flows. \n\n\n\n\n\n\nWorkshop Contents:\n\nCost/volume/profit analysis (CVP)\nContribution Margin Income Statement\nBreak-even Analysis\nProfit Requirement\nUsing Break-even Analysis in Decision-Making\nProfit performance and alternative operating levels\nAnalysis of multiple products\nCVP and Conditions of Risk and Uncertainty\nMarginal analysis\nSunk costs\, opportunity costs and other related concepts\nMarginal costs and marginal revenue\nSpecial orders and pricing\n\nMake versus buy\nSell or process further\nAdd or drop a segment\n\n\nCapacity considerations\nPricing Strategy\nProduct Life-Cycle Pricing and Costing\n\n\n\n\n\n\n\nDate: 16 July 2020 \nDuration: 2 Hours workshop \nTime: \nPlatform: Zoom
URL:https://lighthouse-tc.com/event/investment-decisions-financial-decision-analysis/
CATEGORIES:Finance and Accounting,Human Resources
ATTACH;FMTTYPE=image/jpeg:https://lighthouse-tc.com/wp-content/uploads/2019/04/Investment_Decision1200x800.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190707T100000
DTEND;TZID=Africa/Cairo:20190708T160000
DTSTAMP:20190225T092808Z
CREATED:20181206T110411Z
LAST-MODIFIED:20190225T092808Z
UID:748-1562493600-1562601600@lighthouse-tc.com
SUMMARY:Team Work and Building Successful Team
DESCRIPTION:Teamwork – Building Team \n(2 days training workshop) \nOverview: \nTeamwork is one of the most vital competencies in most forms of employment and without it companies tend to fail. \nEven if you role seems highly independent and you perform most of it remotely or alone\, you’ll still need to communicate with others about what you’ve done\, and understand why you’re doing it in the context of the organisation as a whole. \n  \nTraining Contents: \n\nAssembling forces: forming a team and establishing team norms\nGetting started: advantages and disadvantages\, recognizing team dynamics\nTeam Structure – Team Shaping Factors\nAssessing troops (Team SWOT Analysis)\nThe communication Jungle\nCommunication styles and communication framework among a team\nListening Skills: aiming for a better teamwork\nBetter questions better results\nSkills for refining communication\nIt’s all about how you say it: verbal Vs. nonverbal communication\nLet’s go to war\n5 stages of team development (Forming – Storming – Norming – Performing – Adjourning )\nBuilding Trust – Trust/Relationship model (TORI)\nPersonality Styles: dealing with difficult people\nDeveloping team action plan
URL:https://lighthouse-tc.com/event/team-work-and-building-successful-team/
CATEGORIES:Managerial and Leadership
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190704T100000
DTEND;TZID=Africa/Cairo:20190704T160000
DTSTAMP:20190225T092808Z
CREATED:20181206T110118Z
LAST-MODIFIED:20190225T092808Z
UID:747-1562234400-1562256000@lighthouse-tc.com
SUMMARY:CS - Phone Etiquette
DESCRIPTION:CS – Phone Etiquette  \n (One day workshop) \nWorkshop overview: \nMany organizations spend plenty of time and money on their employees to excel in communication\, Therefore it is important for an organization to have such a well mannered and having good employees with Telephone Etiquette who can fulfill the need for proper Telephone Etiquette in the work place. \nWorkshop outline  \n\nIntroduction – What’s Etiquette?\nTelephone is one of the necessities of everyday life\nCommon Phone Ethics\nWhat does it mean Telephone Etiquette?\nActive listening\nThe important components of telephone etiquette\n\nPreparing to start a call\nHow to start a call\nPlacing the customer on hold\nTransferring calls\nEnding the call\n\n\n\n\nHow to answer a call correctly\nHow to give your voice a “personality”?\nArt of making Phone calls\nQuestioning techniques and feedback\nHandling impatient/rude callers\nCommon Complaints of callers\nThe tips of Telephone Etiquette
URL:https://lighthouse-tc.com/event/cs-phone-etiquette/
CATEGORIES:Sales, Marketing and Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190703T100000
DTEND;TZID=Africa/Cairo:20190703T160000
DTSTAMP:20190225T092808Z
CREATED:20181206T105821Z
LAST-MODIFIED:20190225T092808Z
UID:746-1562148000-1562169600@lighthouse-tc.com
SUMMARY:CS - Handling Angry Customers
DESCRIPTION:Overview and Objectives \nCustomer is always right. This is not true. However customer is valuable and we need customer to be satisfied. \nCustomers are different in their personality and behavior. Customer could get angry because of many reasons\, their reaction could be vary depend on situation and personality. \nThis workshop focus on how to handle customer complaints and dealing with angry customers to solve the conflict and maintain customer loyalty. \n  \nWorkshop Contents \n\nWe care about customer service\nWhat customers really need? “The PRIDE model”\nWhat customers expect? “ The 5 R’s”\nMoments of Truth\nCharacteristics of Service provider\nBuilding Rapport\nThe Elements of Communication (Visual  / Vocal / Verbal )\nThe Communication styles\nThe Communication tools\nWhy Customers get angry?\nTools to absorb customer’s anger\nDealing with difficult People / Customers\nCommon Complaints\nHandling customer complaints\nSelf Tactics to handle irate customers – Stress Management
URL:https://lighthouse-tc.com/event/cs-handling-angry-customers/
CATEGORIES:Sales, Marketing and Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190623T100000
DTEND;TZID=Africa/Cairo:20190624T160000
DTSTAMP:20190225T092808Z
CREATED:20181205T134214Z
LAST-MODIFIED:20190225T092808Z
UID:744-1561284000-1561392000@lighthouse-tc.com
SUMMARY:Social Intelligence - get along with others
DESCRIPTION:Social Intelligence – get along with others \n(2 Days workshop) \nOverview and Objectives: \nSocial Intelligence (SI) is the ability to get along well with others\, and to get them to cooperate with you. \nSI includes an awareness of situations and the social dynamics that govern them and knowledge of interaction styles and strategies that can help a person achieve his or her objectives in dealing with others. It also involves a certain amount of self-insight and a consciousness of one’s own perceptions and reaction patterns. \n  \nTraining Contents: \n\nEmotional & Social Intelligence Personal requirements & Models\nSocial intelligence S.P.A.C.E. model adoption\nEI components highlights\n\nMultiple Intelligence\nOptimism Vs. Pessimism\nCommunication & Body Language\nBuilding a Bridge & Consensus\nMaking an Impact\n\n\nSocial Intelligence Quotient (SQ)\n\nStatistical abstraction similar to the ‘standard score’ approach\nChange SQ by altering attitude and behavior in response to complex social environment\nSocial intelligence breaks down impact\n\n\nSI 5 crucial components\nSI Grid\, impacts and tips
URL:https://lighthouse-tc.com/event/social-intelligence-get-along-with-others/
CATEGORIES:Managerial and Leadership,Sales, Marketing and Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190527T100000
DTEND;TZID=Africa/Cairo:20190527T140000
DTSTAMP:20190424T092542Z
CREATED:20181205T134042Z
LAST-MODIFIED:20190424T092542Z
UID:742-1558951200-1558965600@lighthouse-tc.com
SUMMARY:Increasing Morale
DESCRIPTION:Increasing Morale \n5 Hours \nOverview and Objectives:  \nMorale and loyalty\, is that important? Yes\, because “satisfied employee results satisfied customer”. \nIn speed and competitive work environment\, good morale let employees feel satisfied and happy which help in serving others and do all the effort needed to get the job done at best. While lack of loyalty have negative impact in communication between individuals and their employer and result in decreasing productivity\, quality\, etc. \nSo\, morale and loyalty is one of the most important topics that companies need to invest in and increase among their employees. “People are the most important asset” for any company \nAt the end of this course\, Participant will be able to: \n\nDetermine the things that affect his/her morale positively and negatively.\nTake practical steps to maintain high morale in different situations.\nRaise the morale of those around him in both home and workplace.\nOvercome obstacles stand against loyalty to work and the surrounding community.\nTake new actions in his personal life\, family and working place.\nDevelop the spirit of belonging in the surrounding environment.\n\nTraining Contents:  \n\nYou are important\nMorale\n\nHow morale is affected.\nFilters and analyzes.\nPractical applications to deal with morale\n\n\nLoyalty:\n\nSources of Loyalty\nMy role\nTeam work concept and its effect on morale and loyalty\nCommon obstacles of loyalty and how to overcome.\nSimulation and Scenarios
URL:https://lighthouse-tc.com/event/increasing-morale/
CATEGORIES:Soft Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190513T100000
DTEND;TZID=Africa/Cairo:20190513T140000
DTSTAMP:20190401T141426Z
CREATED:20181205T133912Z
LAST-MODIFIED:20190401T141426Z
UID:740-1557741600-1557756000@lighthouse-tc.com
SUMMARY:Positive Thinking
DESCRIPTION:Positive Thinking\n5 Hours \nOverview and Objectives: \nIdeas and thoughts have the most important impact on people behavior. Ideas lead to good or bad behavior\, as well as good or bad performance. \nPositive thinking is one of the important topics. It let people know the fact and relation between thoughts\, feelings and behavior. This workshop will help participants to think and act positively in all areas of life. \nAttendees will learn how to reach their highest level of performance\, relations and satisfaction. \nWorkshop Contents: \n\nYou are a unique person and privileged\nPositive nutrition of the SOUL\n3 Circles\nSenses are the gates of SOUL\nThe Paper Ruler\nNegative words and communication\nHow to achieve positive thinking\nPositive Life
URL:https://lighthouse-tc.com/event/positive-thinknig/
CATEGORIES:Soft Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190509T100000
DTEND;TZID=Africa/Cairo:20190509T140000
DTSTAMP:20200330T125853Z
CREATED:20181205T133812Z
LAST-MODIFIED:20200330T125853Z
UID:739-1557396000-1557410400@lighthouse-tc.com
SUMMARY:Time management
DESCRIPTION:Time Management \nObjectives: \nTime Management is critical. \nConsidering the speed at which any business moves these days\, one thing is certain: failing in time management\, will impact in a hard managing anything else. \nYet most people waste precious minutes\, hours or even days reacting to what is going on around them. So\, it is important to develop skills that will keep people move forward and accomplish their most important goals. \n\nTraining Contents:\n\nTime wasters.\nOver and under estimation of time.\nClock and compass\nTime matrix.\nThe Three Ps (Planning\, Prioritizing\, and Performance).\nSMART goals.\nHow to make to do list?\nCircle of focus and circle of concern.\nHow to make a balanced life?\nTips and tricks to help you.
URL:https://lighthouse-tc.com/event/time-management/
CATEGORIES:Soft Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190422T100000
DTEND;TZID=Africa/Cairo:20190423T160000
DTSTAMP:20200521T135907Z
CREATED:20181205T133719Z
LAST-MODIFIED:20200521T135907Z
UID:738-1555927200-1556035200@lighthouse-tc.com
SUMMARY:Critical and Creative Thinking
DESCRIPTION:Critical and Creative Thinking\n\n2 Hours Training Workshop \nJune 22 \n\n\n\n\n\n\n\nOverview and Objectives: \nCreative thinking means looking at something in a new way. It is the very definition of “thinking outside the box.” Some people are naturally more creative than others\, but creative thinking can be strengthened with practice. The first thing participant needs to do is recognizes his/her own creativity. \nParticipants will learn to find new solution for the problems they face\, new ways of doing things\, thinking out of the box and How to be Proactive person. \nThis workshop will teach you how to look at problems and challenging situations from a fresh perspective and also will help you to make informed judgments and decisions based on logical\, sequential and disciplined process\, analyzing\, evaluating\, and interpreting information \nBoth Critical and Creative thinking we need to reach solutions for problems we face and take better decisions. \n\n\n\n\n\n\nWorkshop Content: \n\nInvention\, innovation and creativity\nIntelligence versus creativity\nUnderstanding the 2 hemispheres of the brain\nLateral and Logical Thinking\, Action and Application\nBarriers to Creative Thinking\n\nPersonal and Organization Barriers\nWays of overcoming barriers\nBuild Your Creative Environment\n\n\nCreative thinking strategies and Idea generating process\nCreativity as a business Tool\nDeveloping a culture of creativity\nMotivation\, Domain expertise and Creative ability\nCreative problem solving techniques at work\nUsing the problem checklist\, “go wild” and 5 whys\nFostering Creativity in your team\nTurning creative ideas into actions\n\n\n\n\n\n\n\nDate: 22 June 2020 \nDuration: 2 Hours workshop \nTime: \nPlatform: zoom
URL:https://lighthouse-tc.com/event/critical-and-creative-thinking/
ATTACH;FMTTYPE=image/jpeg:https://lighthouse-tc.com/wp-content/uploads/2020/05/image-20150525-32558-q4csn1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190406
DTEND;VALUE=DATE:20190408
DTSTAMP:20200923T115711Z
CREATED:20181205T133448Z
LAST-MODIFIED:20200923T115711Z
UID:735-1554508800-1554681599@lighthouse-tc.com
SUMMARY:Presentation Skills
DESCRIPTION:Effective Presentation Skills \n (2 Days workshop) \nOverview and Objectives: \nThe presentation skills workshop seeks to equip trainees with one of the most important communication skills. \nThis workshop is focused on building professional presentation and influential presenters. \nWorkshop Content: \n\nThink before you speak\nPreparing your presentation\nResearch your presentation\nCreate an outline\nWriting out a draft\nPretest your presentation\nThe use of visual aids\nDelivering your presentation\na. Make your presentation\nb. Be prepared for anything\nCommandments of positive relation ship\nTypes of difficult audience\nc. Handling Qs & As\nFeedback
URL:https://lighthouse-tc.com/event/presentation-skills/
CATEGORIES:Sales, Marketing and Customer Service,Soft Skills
END:VEVENT
END:VCALENDAR