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X-WR-CALNAME:Light House Training and Consultancy (LHTC)
X-ORIGINAL-URL:https://lighthouse-tc.com
X-WR-CALDESC:Events for Light House Training and Consultancy (LHTC)
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TZID:Africa/Cairo
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DTSTART:20180101T000000
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BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190703T100000
DTEND;TZID=Africa/Cairo:20190703T160000
DTSTAMP:20190225T092808Z
CREATED:20181206T105821Z
LAST-MODIFIED:20190225T092808Z
UID:746-1562148000-1562169600@lighthouse-tc.com
SUMMARY:CS - Handling Angry Customers
DESCRIPTION:Overview and Objectives \nCustomer is always right. This is not true. However customer is valuable and we need customer to be satisfied. \nCustomers are different in their personality and behavior. Customer could get angry because of many reasons\, their reaction could be vary depend on situation and personality. \nThis workshop focus on how to handle customer complaints and dealing with angry customers to solve the conflict and maintain customer loyalty. \n  \nWorkshop Contents \n\nWe care about customer service\nWhat customers really need? “The PRIDE model”\nWhat customers expect? “ The 5 R’s”\nMoments of Truth\nCharacteristics of Service provider\nBuilding Rapport\nThe Elements of Communication (Visual  / Vocal / Verbal )\nThe Communication styles\nThe Communication tools\nWhy Customers get angry?\nTools to absorb customer’s anger\nDealing with difficult People / Customers\nCommon Complaints\nHandling customer complaints\nSelf Tactics to handle irate customers – Stress Management
URL:https://lighthouse-tc.com/event/cs-handling-angry-customers/
CATEGORIES:Sales, Marketing and Customer Service
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BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190704T100000
DTEND;TZID=Africa/Cairo:20190704T160000
DTSTAMP:20190225T092808Z
CREATED:20181206T110118Z
LAST-MODIFIED:20190225T092808Z
UID:747-1562234400-1562256000@lighthouse-tc.com
SUMMARY:CS - Phone Etiquette
DESCRIPTION:CS – Phone Etiquette  \n (One day workshop) \nWorkshop overview: \nMany organizations spend plenty of time and money on their employees to excel in communication\, Therefore it is important for an organization to have such a well mannered and having good employees with Telephone Etiquette who can fulfill the need for proper Telephone Etiquette in the work place. \nWorkshop outline  \n\nIntroduction – What’s Etiquette?\nTelephone is one of the necessities of everyday life\nCommon Phone Ethics\nWhat does it mean Telephone Etiquette?\nActive listening\nThe important components of telephone etiquette\n\nPreparing to start a call\nHow to start a call\nPlacing the customer on hold\nTransferring calls\nEnding the call\n\n\n\n\nHow to answer a call correctly\nHow to give your voice a “personality”?\nArt of making Phone calls\nQuestioning techniques and feedback\nHandling impatient/rude callers\nCommon Complaints of callers\nThe tips of Telephone Etiquette
URL:https://lighthouse-tc.com/event/cs-phone-etiquette/
CATEGORIES:Sales, Marketing and Customer Service
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BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190707T100000
DTEND;TZID=Africa/Cairo:20190708T160000
DTSTAMP:20190225T092808Z
CREATED:20181206T110411Z
LAST-MODIFIED:20190225T092808Z
UID:748-1562493600-1562601600@lighthouse-tc.com
SUMMARY:Team Work and Building Successful Team
DESCRIPTION:Teamwork – Building Team \n(2 days training workshop) \nOverview: \nTeamwork is one of the most vital competencies in most forms of employment and without it companies tend to fail. \nEven if you role seems highly independent and you perform most of it remotely or alone\, you’ll still need to communicate with others about what you’ve done\, and understand why you’re doing it in the context of the organisation as a whole. \n  \nTraining Contents: \n\nAssembling forces: forming a team and establishing team norms\nGetting started: advantages and disadvantages\, recognizing team dynamics\nTeam Structure – Team Shaping Factors\nAssessing troops (Team SWOT Analysis)\nThe communication Jungle\nCommunication styles and communication framework among a team\nListening Skills: aiming for a better teamwork\nBetter questions better results\nSkills for refining communication\nIt’s all about how you say it: verbal Vs. nonverbal communication\nLet’s go to war\n5 stages of team development (Forming – Storming – Norming – Performing – Adjourning )\nBuilding Trust – Trust/Relationship model (TORI)\nPersonality Styles: dealing with difficult people\nDeveloping team action plan
URL:https://lighthouse-tc.com/event/team-work-and-building-successful-team/
CATEGORIES:Managerial and Leadership
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BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190716T100000
DTEND;TZID=Africa/Cairo:20190718T163000
DTSTAMP:20200521T133112Z
CREATED:20181206T110535Z
LAST-MODIFIED:20200521T133112Z
UID:749-1563271200-1563467400@lighthouse-tc.com
SUMMARY:Financial Decision Analysis
DESCRIPTION:Financial Decision Analysis\n\n2 Hours Training Workshop \nJuly 16 \n\n\n\n\n\n\n\nOverview:\nFinancial decisions can have lasting consequences for consumer welfare and other important decisions. \nAll consumers regularly make financial decisions\, some of which are consequential and complex. Understanding finance is crucial to obtaining project funding\, anticipating business trends\, or evaluating company performance. \nYou cannot make decisions unless you understand how the money flows. \n\n\n\n\n\n\nWorkshop Contents:\n\nCost/volume/profit analysis (CVP)\nContribution Margin Income Statement\nBreak-even Analysis\nProfit Requirement\nUsing Break-even Analysis in Decision-Making\nProfit performance and alternative operating levels\nAnalysis of multiple products\nCVP and Conditions of Risk and Uncertainty\nMarginal analysis\nSunk costs\, opportunity costs and other related concepts\nMarginal costs and marginal revenue\nSpecial orders and pricing\n\nMake versus buy\nSell or process further\nAdd or drop a segment\n\n\nCapacity considerations\nPricing Strategy\nProduct Life-Cycle Pricing and Costing\n\n\n\n\n\n\n\nDate: 16 July 2020 \nDuration: 2 Hours workshop \nTime: \nPlatform: Zoom
URL:https://lighthouse-tc.com/event/investment-decisions-financial-decision-analysis/
CATEGORIES:Finance and Accounting,Human Resources
ATTACH;FMTTYPE=image/jpeg:https://lighthouse-tc.com/wp-content/uploads/2019/04/Investment_Decision1200x800.jpg
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