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X-WR-CALNAME:Light House Training and Consultancy (LHTC)
X-ORIGINAL-URL:https://lighthouse-tc.com
X-WR-CALDESC:Events for Light House Training and Consultancy (LHTC)
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DTSTART:20180101T000000
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BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190909T100000
DTEND;TZID=Africa/Cairo:20190910T160000
DTSTAMP:20191007T091212Z
CREATED:20181206T111537Z
LAST-MODIFIED:20191007T091212Z
UID:755-1568023200-1568131200@lighthouse-tc.com
SUMMARY:Emotional Intelligence
DESCRIPTION:Emotional Intelligence  \n(2 Days workshop) \nOverview Objectives: \nEmotional Intelligence (EI) is a must  in attaining success in our lives and careers \nEmotional Intelligence is the ability to: \n\nRecognizing  your own emotions will enable you to manage your responses.\nunderstanding the emotions of others will help you  respect them and to build healthy relationships with them.\n\nIn practical terms\, this means being aware that emotions can drive our behavior and impact people (positively and negatively)\, and learning how to manage those emotions \n  \nTraining Content:  \n\nIntroduction\nMultiple Intelligence\nOptimism Vs. Pessimism\nValidating Emotions in Others\nEmotions & Plutchik’s Wheel\nPrinciples Vs. Values\nConsidering your strengths and talents\nEQ in terms of Relationships\nCommunicating with Power\nThe Signals You Send to Others\nThe Four Levels of Conversation\nThe power of Feedback\nInfluencing Skills\nSeeing the Other Side\nBuilding a Bridge\nGiving In Without Giving Up\nBuilding Consensus\nMaking an Impact\nAssessing a Situation\nBeing assertive without Being Offensive
URL:https://lighthouse-tc.com/event/emotional-intelligence/
LOCATION:Triumph Hotel\, Triumph Hotel\, Mansheya El-Bakry\, Heliopolis\, Cairo\, Egypt
CATEGORIES:Soft Skills
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20190915
DTEND;VALUE=DATE:20190917
DTSTAMP:20191007T091857Z
CREATED:20181205T132759Z
LAST-MODIFIED:20191007T091857Z
UID:729-1568505600-1568678399@lighthouse-tc.com
SUMMARY:Sales Negotiation Skills
DESCRIPTION:Sales Negotiation Skills \n(2 Days workshop) \nOverview and Objectives: \nNegotiating is essential in resolving differences. Negotiations successes when real and perceived differences are adjusted while keeping credibility\, customer value\, and profit margins. \nEven if the salesperson has properly qualified and was able to manage their client expectations precisely\, the deal could still end in a negotiation. So\, the salesperson should have negotiator skills to take the deal to a win-win agreement. With the right skills and tactics\, sales people can turn negotiations to the direction they wish to take. \nThis workshop will provide you with comfort level to negotiate in any situation.  This workshop will teach participants: \n\nHow often we all negotiate\nBenefits of good negotiation skills.\nImportance of preparing for the negotiation process\, regardless of the circumstances.\nVarious negotiation styles and their advantages and disadvantages.\nStrategies for dealing with tough or unfair tactics.\nSkills in developing alternatives and recognizing options\n\nWorkshop contents \n\n\n\nPreparing to Negotiate\n\n–  Establish a successful mindset \n–  Research the other party \n–  Determine the value of the item being negotiated \n–  Establish your best – and – worst acceptable outcomes \n–  Research your best alternative to negotiated agreement WAP\, BATNA\, WATNA\, and ZOPA \n\nInitiating Negotiation: Establishing the Ground Rules\n\n–  Establish Rapport \n–  Establish your status \n–  Choose the communication method for negotiation \n–  Dealing with Negative Emotions \n–  Making the Right Impression \n–  Establish the rules of engagement \n–  Set a time \n–  Establish how negotiation results will be communicated \n\nNegotiating\n\n–  Encourage the other party to issue the first proposal \n–  Make the first proposal \n–  Counter the offer or proposal \n–  Accept the offer or abort negotiations \n\nFollowing Through\n\n–  Evaluate the success of the negotiation \n–  Follow up on the relationship \n\nNegotiating in Special Circumstances
URL:https://lighthouse-tc.com/event/sales-negotiation-skills/
LOCATION:Triumph Hotel\, Triumph Hotel\, Mansheya El-Bakry\, Heliopolis\, Cairo\, Egypt
CATEGORIES:Sales, Marketing and Customer Service
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BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190918T100000
DTEND;TZID=Africa/Cairo:20190919T160000
DTSTAMP:20191007T091820Z
CREATED:20181206T111641Z
LAST-MODIFIED:20191007T091820Z
UID:756-1568800800-1568908800@lighthouse-tc.com
SUMMARY:Customer Relationship Management (CRM)
DESCRIPTION:Customer Relation Management (CRM)\n(2 days training workshop) \nOverview: \nCRM has vital role for any company looking for superior performance and successful expand. \nThis workshop not just for sales and customer service staff but also for all company’s workforce\, as they learn how to relate and connect all management and staff effort together in order to serve the client and adding value through all activities within the company. \n  \nTraining Objectives and Contents: \n\nCustomer Service Concepts and Definitions\nBasic Communication Skills\nCRM Overview\nCRM Ecosystem\nCustomer Life Styles\nCustomer lifetime value\nCustomer relationship overview\nRelationship management theory\nPortfolio management
URL:https://lighthouse-tc.com/event/customer-relationship-management-crm/
LOCATION:Triumph Hotel\, Triumph Hotel\, Mansheya El-Bakry\, Heliopolis\, Cairo\, Egypt
CATEGORIES:Sales, Marketing and Customer Service
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BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190929T100000
DTEND;TZID=Africa/Cairo:20190930T160000
DTSTAMP:20191007T092114Z
CREATED:20181205T134256Z
LAST-MODIFIED:20191007T092114Z
UID:745-1569751200-1569859200@lighthouse-tc.com
SUMMARY:Business Communication and Etiquette
DESCRIPTION:Business Communication and Etiquette \n(Two Days workshop) \nWorkshop Objectives \n\nParticipants will learn how to communicate effectively\nImportance of positive communication\nBuilding positive relation\nBusiness Etiquette\n\nTraining Contents: \n\nWhat is Communication?\nImportance of Communication\nCommunication Elements and Process\nArt of Communication\nCommunication Barriers (Obstacles)\nSeven Elements for Succeed in Communication\nActive Listening skills and Positive Feedback\nTypes of people\nMyths of Communication\nCommunication Model\nLearn what your non-verbal messages are telling others\nRoadblocks\nQuestioning Techniques\nTips for Effective Communication\nWays to Build Positive Relationships\nForms of Communication\nBusiness Etiquette
URL:https://lighthouse-tc.com/event/business-communication-and-etiquette-2/
LOCATION:Triumph Hotel\, Triumph Hotel\, Mansheya El-Bakry\, Heliopolis\, Cairo\, Egypt
CATEGORIES:Soft Skills
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BEGIN:VEVENT
DTSTART;TZID=Africa/Cairo:20190929T100000
DTEND;TZID=Africa/Cairo:20190930T160000
DTSTAMP:20200521T135743Z
CREATED:20181206T111936Z
LAST-MODIFIED:20200521T135743Z
UID:759-1569751200-1569859200@lighthouse-tc.com
SUMMARY:Leading Change Management
DESCRIPTION:Change Management\n\n2 Hours Training Workshop \nJune 29 \n\n\n\n\n\n\n\nOverview: \nChange should be embraced and used for the growth of any organization. Many change management gurus have focused on soft issues\, such as culture\, leadership\, and motivation. Such elements are important for success\, but managing these aspects alone isn’t sufficient to implement transformation projects. Soft factors don’t directly influence the outcomes of many change programs. An organization that plans and prepares for change is better able to overcome these challenges. \nChange Management workshop concentrate on planning\, preparation and implementation stages of a change to allow organizations to grow steadily in spite of constant changes caused by both internal and external forces. Participants will be able to : \n\nUnderstand Change\nDescribe how to implement a Change Program\nIdentify and overcome Obstacles to Change\nUsing the knowledge gained\, and contributing in effective change in their organization\nUnderstand the impact of change in the organization\nUnderstand the requirement for a sound change process within the organization\n\n\n\n\n\n\n\nTraining Content:\n\nLearn how to reduce resistance to change\nDefine the Organizational accountability culture and impact of behaviors and values in a change management project\nExplore Accountability culture and OD techniques\nExplore the 3 steps Change Model of Lewin\nImportance of Creativity and Innovation in a change context\nReview the causes and symptoms of stress\nLearn about effective change management strategies\nUnderstand and recognize individual motivators for change and how to use them\nGain skills required to lead a change project\, celebrating a successful change and sharing the benefits and results with all staff\nMaster strategies to align people with change\, appealing to emotions and facts\nLearn how to reduce resistance to change\n\n\n\n\n\n\n\nDate: June 29\, 2020 \nDuration: 2 Hours workshop \nTime: \nPlatform: zoom
URL:https://lighthouse-tc.com/event/leading-change-management/
CATEGORIES:Soft Skills
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