Dealing with Negative Social Media Visual Posts

Webinar Overview:

The webinar addresses a very important aspect in businesses: Online Reviews, especially negative ones and how customers engage in such reviews, why and how business can respond.

Main points to be discussed in the webinar:

• Business to understand different forms of negative reviews
• What makes people write a negative review in a specific way
• The impact of such different forms on both other customers and the business
• How business can respond to these reviews to mitigate the damage