Online Selling Skills
For Online Sales Team / Moderators

Nov. 11, 12

Online Selling Skills

2 Days Training Workshop

Nov. 11, 12

Workshop Overview:

This workshop designed for sales team and moderators of virtual sales platforms and who are responsible to deal virtually with online clients.
It provides on hands learning of key tools to use for engaging with clients online and lead them take the decision to buy.

This workshop designed to equip participants with knowledge, conceptual, tips as well as practices that will help them using the digital selling and marketing tools in a simple way with great impact on their business and generate revenues.

Training Contents:

▪ Customer service vs customer support
▪ Customer service channels
▪ Live chat vs chatbots
▪ Live chat vs phone calls
▪ Mock Chats
▪ Sales Funnel
▪ Conversion Rate
▪ Buying signals
▪ How to open and close chat
▪ Ask probing questions
▪ Build Rapport
▪ Solve problems - Exceed Expectation
▪ Push content that boosts sales and increase conversion
▪ Canned messages (templates) and free text
▪ Creating positive conversation with challenging customers
▪ De-escalating conversations
▪ Live Chat Metrics & KPIs
▪ Customer lifetime value (CLV)
▪ Mock Chats

Date : 11, 12 Nov. 2020

Time : 09:00 AM - 5:00 PM

Location :