Business Communication and Etiquette

(Two Days workshop)

Workshop Objectives

• Participants will learn how to communicate effectively
• Importance of positive communication
• Building positive relation
• Business Etiquette

Training Contents:

• What is Communication?
• Importance of Communication
• Communication Elements and Process
• Art of Communication
• Communication Barriers (Obstacles)
• Seven Elements for Succeed in Communication
• Active Listening skills and Positive Feedback
• Types of people
• Myths of Communication
• Communication Model
• Learn what your non-verbal messages are telling others
• Roadblocks
• Questioning Techniques
• Tips for Effective Communication
• Ways to Build Positive Relationships
• Forms of Communication
• Business Etiquette