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CS – Phone Etiquette

July 4, 2019 @ 10:00 am - 4:00 pm

CS – Phone Etiquette

 (One day workshop)

Workshop overview:

Many organizations spend plenty of time and money on their employees to excel in communication, Therefore it is important for an organization to have such a well mannered and having good employees with Telephone Etiquette who can fulfill the need for proper Telephone Etiquette in the work place.

Workshop outline

  • Introduction – What’s Etiquette?
  • Telephone is one of the necessities of everyday life
  • Common Phone Ethics
  • What does it mean Telephone Etiquette?
  • Active listening
  • The important components of telephone etiquette
    • Preparing to start a call
    • How to start a call
    • Placing the customer on hold
    • Transferring calls
    • Ending the call
  • How to answer a call correctly
  • How to give your voice a “personality”?
  • Art of making Phone calls
  • Questioning techniques and feedback
  • Handling impatient/rude callers
  • Common Complaints of callers
  • The tips of Telephone Etiquette


July 4, 2019
10:00 am - 4:00 pm
Event Category: