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  • Writing Business Case

    Writing Business Case (One Day workshop) How to build a business case? One day training Workshop on how to build/write a business case, including writer recommendation. It is often best written last, when you’re clear about your recommended course of actions, and why. Remember that some decision-makers may only read the executive summary, so you…

  • Presentation Skills

    Effective Presentation Skills  (2 Days workshop) Overview and Objectives: The presentation skills workshop seeks to equip trainees with one of the most important communication skills. This workshop is focused on building professional presentation and influential presenters. Workshop Content: Think before you speak Preparing your presentation Research your presentation Create an outline Writing out a draft…

  • Social Intelligence – get along with others

    Social Intelligence - get along with others (2 Days workshop) Overview and Objectives: Social Intelligence (SI) is the ability to get along well with others, and to get them to cooperate with you. SI includes an awareness of situations and the social dynamics that govern them and knowledge of interaction styles and strategies that can…

  • CS – Handling Angry Customers

    Overview and Objectives Customer is always right. This is not true. However customer is valuable and we need customer to be satisfied. Customers are different in their personality and behavior. Customer could get angry because of many reasons, their reaction could be vary depend on situation and personality. This workshop focus on how to handle…

  • CS – Phone Etiquette

    CS - Phone Etiquette  (One day workshop) Workshop overview: Many organizations spend plenty of time and money on their employees to excel in communication, Therefore it is important for an organization to have such a well mannered and having good employees with Telephone Etiquette who can fulfill the need for proper Telephone Etiquette in the…