CS – Handling Angry Customers
Overview and Objectives Customer is always right. This is not true. However customer is valuable and we need customer to be satisfied. Customers are different in their personality and behavior. Customer could get angry because of many reasons, their reaction could be vary depend on situation and personality. This workshop focus on how to handle…
CS – Phone Etiquette
CS - Phone Etiquette (One day workshop) Workshop overview: Many organizations spend plenty of time and money on their employees to excel in communication, Therefore it is important for an organization to have such a well mannered and having good employees with Telephone Etiquette who can fulfill the need for proper Telephone Etiquette in the…
Team Work and Building Successful Team
Teamwork – Building Team (2 days training workshop) Overview: Teamwork is one of the most vital competencies in most forms of employment and without it companies tend to fail. Even if you role seems highly independent and you perform most of it remotely or alone, you’ll still need to communicate with others about what you’ve done, and understand…
Financial Decision Analysis
Financial Decision Analysis 2 Hours Training Workshop July 16 Overview: Financial decisions can have lasting consequences for consumer welfare and other important decisions. All consumers regularly make financial decisions, some of which are consequential and complex. Understanding finance is crucial to obtaining project funding, anticipating business trends, or evaluating company performance. You cannot make decisions…
Sales Management
Strategic Sales Management Overview: Managing sales team is probably the most challenging position in any company, and it is require a unique set of skills. Sales managers need to achieve hard targets of sales, at the same time coaching their teams and motivate them. This workshop will focus on both sales strategies and managing your team.…