Overview and Objectives Customer is always right. This is not true. However customer is valuable and we need customer to be satisfied. Customers are different in their personality and behavior. Customer could get angry because of many reasons, their reaction could be vary depend on situation and personality. This workshop focus on how to handle…

CS - Phone Etiquette  (One day workshop) Workshop overview: Many organizations spend plenty of time and money on their employees to excel in communication, Therefore it is important for an organization to have such a well mannered and having good employees with Telephone Etiquette who can fulfill the need for proper Telephone Etiquette in the…