Social and Emotional Intelligence

(2 Days workshop)

Overview and Objectives

Emotional Intelligence (EI) is a must  in attaining success in our lives and careers

Emotional Intelligence is the ability to:

• Recognizing  your own emotions will enable you to manage your responses.
• understanding the emotions of others will help you  respect them and to build healthy relationships with them.

In practical terms, this means being aware that emotions can drive our behavior and impact people (positively and negatively), and learning how to manage those emotions

Training Contents:

• Introduction
• Multiple Intelligence
• Emotional Intelligence Defined
• Optimism Vs. Pessimism
• Validating Emotions in Others
• Emotions & Plutchik’s Wheel
• Principles Vs. Values
• Considering your strengths and talents
• EQ in terms of Relationships
• Communicating with Power
• Non‐Verbal Communication Skills
• Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
• The Four Levels of Conversation
• The power of Feedback
• Using Summary Questions
• Creating a Powerful Introduction
• Influencing Skills
• Seeing the Other Side
• Building a Bridge
• Giving In Without Giving Up
• Sharing Your Opinion
• Building Consensus
• Making an Impact
• Creating a Powerful First Impression
• Assessing a Situation
• Being assertive without Being Offensive