Increasing Morale
Increasing Morale 5 Hours Overview and Objectives: Morale and loyalty, is that important? Yes, because “satisfied employee results satisfied customer”. In speed and competitive work environment, good morale let employees feel satisfied and happy which help in serving others and do all the effort needed to get the job done at best. While lack of…
Social Intelligence – get along with others
Social Intelligence - get along with others (2 Days workshop) Overview and Objectives: Social Intelligence (SI) is the ability to get along well with others, and to get them to cooperate with you. SI includes an awareness of situations and the social dynamics that govern them and knowledge of interaction styles and strategies that can…
CS – Handling Angry Customers
Overview and Objectives Customer is always right. This is not true. However customer is valuable and we need customer to be satisfied. Customers are different in their personality and behavior. Customer could get angry because of many reasons, their reaction could be vary depend on situation and personality. This workshop focus on how to handle…
CS – Phone Etiquette
CS - Phone Etiquette (One day workshop) Workshop overview: Many organizations spend plenty of time and money on their employees to excel in communication, Therefore it is important for an organization to have such a well mannered and having good employees with Telephone Etiquette who can fulfill the need for proper Telephone Etiquette in the…
Team Work and Building Successful Team
Teamwork – Building Team (2 days training workshop) Overview: Teamwork is one of the most vital competencies in most forms of employment and without it companies tend to fail. Even if you role seems highly independent and you perform most of it remotely or alone, you’ll still need to communicate with others about what you’ve done, and understand…